IT Support Technician

IT Support Technician | $20.00 per hour Description IT Support Technician Level One Youngstown, OH 44505

Wage Range:

$20.00-$22.00 per hour (starting wage) We are looking for a professional IT Support Technician who will be the first-line of help for an over 1000-employee, multi-site organization. This role will help to keep teammates productive by resolving issues across Windows endpoints, Microsoft 365/Outlook/Teams, remote access, printers/labels and phone lines. You will work with a well-managed ticket queue, communicate clearly, and hit SLAs. Triage and resolve tickets via phone/email/chat; document steps and outcomes in the ITSM tool and meet/beat SLAs. Rebuild, reconfigure, backup and restore computers Update, upgrade, maintain administer and provide support for hardware and operating systems Hardware and software tracking via carriers and employees Contribute concise, visual knowledge articles for the top issues; maintain runbooks; keep the queue clean and data complete. Provide direct assistance to Network Engineer and VP of Technology with varying tasks. On site at our Youngstown offices with limited remote work. Full Time (Monday thru Friday) Benefits for

Employee & Family:

Anthem Blue Cross/Blue Shield Medical Coverage Dental and Vision 401K Company Match Paid Vacation and Holidays Company Paid Life Insurance Short-Term/Long-Term Disability Room for growth! Aim promotes from within! or contact a recruiter with questions by calling 330-318-4260 or.

Pay Range:

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General Benefits:

Requirements 1-3 years IT support (Service/Help Desk) or equivalent training/certification. (preferred) Associate's degree (or greater) in Computer Information Systems, Computer Science or Information Technology (preferred) Clear, empathetic communication (written and verbal), customer service mindset, and disciplined documentation. Business-hours coverage Monday- Friday, plus rotating after-hours phone support for priority incidents and outages. Occasional lifting of IT and office equipment Aim's company culture has been nationally recognized by Newsweek and The Wall Street Journal. We offer high, consistent pay in a stable work environment. Aim has spent 40 years building a workplace where employees feel empowered, valued, and respected every day! #otherjob