IT Support Technician

IT Support Technician Salary $50,018.80 - $65,024.44 Annually Location 1101 E. First Street Sanford, FL Job Type Full Time Employment Job Number 2026-03814/25087 Department ISI Information Technology Opening Date 05/08/2026 Closing Date 5/22/2026 11:59 PM Eastern Description Benefits Questions Description Position is responsible for providing first level support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results. •Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description. •Additional compensation based on licensure.

Essential Functions Note :

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Trouble-shoots hardware and software, installations, and support to both internal and external customers. Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position. Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity. Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function. Install computer and endpoint Windows updates, software updates, firmware. Responsible for Imaging systems and deploying software through SCCM. Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies. Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Perform desktop and endpoint data backups and disaster recovery operations. Monitor ticket workflows in accordance to SLAs. Support, manage, optimize, and maintain the configuration and installation of all desktop, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software. Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations. Provide technical support after normal business hours on an on-call rotation or whenever necessary. Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures. Lead, facilitate, and/or participate in IT related projects as directed. Knowledge and competency of the following technologies: Windows Operating Systems Apple iOS Microsoft System Center Configuration Manager Microsoft Active Directory and Group Policy Hardware imaging and configuration Hardware/Software security and encryption

Additional Duties :

Performs other related work as required. In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties. Minimum Qualifications Associate degree in Computer Technology and two (2) years progressively responsible experience in the computer support field. Microsoft and CompTIA certifications preferred. A comparable amount of education, training, or experience may be substituted for the minimum qualifications. Additional Requirements Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully. Ability to communicate effectively with other team members, customers, citizens, executive leadership, and elected officials. Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude. Ability to evaluate situations and exercise good judgment in making decisions. Ability to work independently, maintain accurate and detailed records and organize and assemble data to obtain desired output. Advanced knowledge of the methods, tools, and techniques applied to diverse IT Support in complex multi-platform networked environments. Ability to evaluate, diagnose and develop solutions to potential and real operational and system deficiencies to ensure continued and non-disrupted service to system users. In depth knowledge of personal computers, operating systems, Office Suite, and use of general business applications. Ability to establish and maintain effective working relationships with staff at all levels of the County. Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs. Must possess and maintain a valid Florida Driver's License including the ability to travel within Seminole County. All employees must attend Seminole County Required Trainings. Department Specific trainings per position may be required. County-paid benefits for employees

Competitive Wages:

Our compensation system includes competitive hiring salaries.

Paid Time Off:

New full-time employees accrue 20 days per year of Paid Time Off (16 days for 24-hour shift personnel). New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time.

Paid Holidays:

We observe 12 paid holidays which includes an employee birthday holiday and a floating Work/Life Day.

Bereavement Leave:

Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member.

Florida Retirement System:

All employees in regularly established positions are automatically covered from the first day of employment. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution.

Employees Assistance Program:

Our EAP provider can help employees and their families with issues such as personal/family matters, financial debt counseling, substance abuse, etc.

Training and Development Program:

The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees' work life experiences, and support the organization.

Employee Awards and Recognition:

A program to reward outstanding performance and enhance service to the citizens of Seminole County.

Wellness Center:

Includes exercise equipment, resource library, and educational programs.

Health Insurance :

Health Insurance is effective the first of the month after completing 30 calendar days of employment. Seminole County offers a Point of Service (POS) plan. Dependent coverage is also available, the cost is split between the employee and employer. This benefit is not extended to part-time employees.

Life Insurance:

Life and Accidental Death & Dismemberment Insurance for employees, equal to one times annual salary. Not extended to part-time employees.

Long-Term Disability:

Provides 60% of salary after 6 months of disability. Not extended to part-time employees. Optional benefits (employee-paid) for full-time employees: Deferred Compensation Plan (457): Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum.

Dental Insurance:

A choice of 3 plans is available for employees and dependents at employee expense.

Additional Life Insurance:

At employee expense, additional life insurance up to five times annual salary; dependent coverage also available.

Short-Term Disability Insurance:

60% of salary for the first six months of disability at employee expense.

Cancer and Specified Disease :

Pays a benefit directly to the employee if being treated for this disease.

Flexible Spending Account:

A pre-tax account for childcare and un-reimbursed medical expenses.

Pre-Tax Payroll Deductions:

Under Section 125 of the IRS Code, certain payroll deductions for insurance coverage may be taken out prior to income being taxed. 01 What is your highest level of education? High School Diploma or GED Associate's degree Bachelors Degree Masters Degree or higher 02 Which of the following, if any, CompTIA certifications do you hold? A+ Server+ Network+ Security+ Project+ Cloud+ Linux+ None of the above 03 How would you rate your ability to multitask in a fast paced environment? (Such as answer phones, prepare documents, and read email simultaneously) Novice Competent Proficient Advanced Required Question Employer Seminole County/Board of County Commissioners Address 1101 East First Street Sanford, Florida, 32771 Phone (407) 665-7944 Website http://seminolecountyfl.gov