IT Support Technician

IT Support Technician Advanced Medical Management - 3.5 Long Beach, CA Job Details Full-time $26 - $31 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance Paid sick time Qualifications IT user and group management Data permissions Windows Internal employee customer service Identity and access management (IAM) solutions IT department experience Full Job Description Position Summary The IT Support Technician plays a critical role in supporting the organization's technology operations by providing responsive, high-quality technical support to end users. This position is responsible for diagnosing and resolving technical issues, maintaining user systems and access, and contributing to a reliable, secure, and efficient IT environment across multiple locations. Key Responsibilities Serve as the primary point of contact for all IT support requests. Provide support for both on-site and remote users. Diagnose and resolve complex hardware, software, network, and peripheral issues for desktops, laptops, printers, VoIP systems, and mobile devices. Install, configure, and maintain end-user devices and business applications. Manage user accounts, passwords, and access permissions in enterprise systems (e.g., Microsoft 365, Active Directory). Provide clear, step-by-step guidance to users and promote preventive best practices. Collaborate with third-party vendors and internal teams to troubleshoot and resolve application and infrastructure-related issues. Maintain thorough and accurate ticket documentation, troubleshooting notes, and follow-up communication. Assist with employee onboarding and offboarding, including account setup and equipment provisioning. Provide on-site and remote support for multiple office locations. Develop, update, and maintain technical documentation and knowledge base articles for both IT staff and end users. Maintain accurate IT asset inventory and track hardware and software assignments.

Education & Experience Requirements Education:

Bachelor's degree in IT or related field preferred.

Requirements:

2+ years of IT help desk or technical support experience. Ability to prioritize and manage multiple requests in a fast-paced environment. Strong knowledge of Windows operating systems. Familiarity with Microsoft 365, Active Directory, and basic networking concepts. Excellent problem-solving, communication, and customer service skills. Ability to travel to off-site locations as needed Experience with Microsoft Intune is a plus. Relevant certifications are a plus (e.g., Comp

TIA A+, ITIL

Foundation, Microsoft Certified Fundamentals).

AMM BENEFITS

When you join AMM, you're not just getting a job—you're getting a benefits package that puts YOU first:

Health Coverage You Can Count On:

Full employer-paid HMO and the option for a flexible PPO plan.

Wellness Made Affordable:

Discounted vision and dental premiums to help keep you healthy from head to toe.

Smart Spending:

FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.

Work-Life Balance:

Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.

Career Development:

Tuition reimbursement to support your education and growth.

Team Fun:

Paid company outings and lunches because we work hard, but we also know how to have fun!