IT Support Technician

IT Support Technician Bessemer Management Company Cleveland, OH Job Details Permanent | Full-time 20 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Teamwork Enterprise software Zoom Microsoft SQL Server Microsoft Exchange Bachelor's degree Network switching Network routing Desktop administration PowerShell Full Job Description Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a growing organization. We're looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support. In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

Job-Specific Responsibilities & Duties:

Troubleshooting software and hardware issues on desktops, laptops, and mobile phones Interacting with end users to independently resolve problems concerning system function Installing/configuring/maintaining enterprise software PC configuration and regular maintenance of PCs Update customers regularly on ongoing trouble tickets Creating/modifying documentation for new and changing processes Establish, build, and maintain good working client relationships Experience with the following technologies is a plus: Microsoft Exchange Microsoft IIS SQL Server Citrix Xenapp/XenDesktop PowerShell Enterprise Antivirus Enterprise Spam Filters Enterprise level Firewalls DNS Collaboration software (Zoom, Teams, etc.) Switching and routing infrastructure

Qualifications & Interpersonal Skills:

Bachelor's degree or equivalent work experience in a related position Strong technical skills in addition to desktop and server administration experience Proficiency in Windows-based operating systems and MS Office Exceptional multi-tasking and organizational skills Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence

Work Schedule & Benefits:

Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH) Performance-based bonus plan Complete benefits package including medical, dental, vision, and life insurances 401(k) with company match Vacation and holiday pay Paid parental leave Physical Demands of the

Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. The companies we serve (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) are comprised of a network of 3,000+ trucks and 270+ terminals primarily located across the Midwest, South, and Northeast. We are a company that is diversified, independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance Ability to

Commute:

Cleveland, OH 44125 (Required)

Work Location:

In person