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Job Description
IT Support Technician
TECHQ SERVICES LLC
Pearland, TX Job Details Contract $10 - $60 an hour 1 day ago Benefits Flexible schedule Qualifications Microsoft Outlook Writing skills Zoom ChatGPT Mobile devices
Full Job Description TecHQ Services Location:
Houston Metro Area Only - At this time
Work Type:
Remote support with optional onsite opportunities
Engagement Type:
Independent Contractor, 1099
Schedule:
Flexible Compensation:
Per completed ticket About TecHQ Services TecHQ Services is a tech support network built for real people, families, home users, freelancers, and small businesses that need help without the hassle of traditional IT support. We help customers solve everyday technology issues through remote support, phone, video, and select onsite service in the Houston metro area. No contracts. No monthly fees. No long hold times. Customers request help when they need it, and our Techies help them get back on track.
Our mission is simple:
make tech help easier, friendlier, and more accessible. About the Role We are currently accepting applications from qualified Techies in the Houston Metro Area , including Pearland, Houston, Katy and surrounding communities. As a TecHQ Techie, you will choose support tickets that match your skills and availability. Most work can be handled remotely through screen share, phone, or video. Approved Techies may also accept onsite support opportunities at customer homes or small business locations as the business grows. TecHQ provides the platform, customer requests, scheduling tools, billing, and payment collection. You bring the technical skill, professionalism, and customer care. What You'll Do Respond to customer support requests covering common home and small business technology issues. Diagnose and resolve problems through remote support, phone, video, or approved onsite visits. Explain solutions clearly and patiently so customers feel comfortable and in control. Confirm that the issue is something you can reasonably support before work begins. Document each ticket clearly and close it out professionally. Support common technology needs such as: Computer troubleshooting Slow performance, crashes, startup issues, software problems Internet and WiFi help Home network setup, router issues, connection problems Printer and device setup Printers, TVs, phones, tablets, monitors, and accessoriesMicrosoft 365, Google Workspace, Gmail, Outlook, Zoom, Teams, Google MeetSuspicious emails, possible malware, account safety, password guidanceAlexa, Google Assistant, ChatGPT setup, smart devices, general tech questions Who You Are Email and productivity tools Security support Smart home and AI tools You are the person family, friends, coworkers, or neighbors already call when technology stops working. You enjoy helping people and can explain technical issues in plain language. You are patient, professional, and comfortable working with customers who may not be technical. You have strong troubleshooting skills across common home and small business technology. You have reliable internet, a working computer, and a quiet place to take calls. You communicate clearly in writing and by phone or video. You take customer trust, privacy, and professionalism seriously. Preferred Background IT support or help desk experience Computer repair or field technician experience Home network or WiFi troubleshooting Smart home setup AV or TV setup Phone, tablet, or device support Independent tech consulting for families, neighbors, or small businesses Certifications are welcome but not required. What matters most is your ability to solve problems and treat customers well. Requirements Must be 18 or older Must be authorized to work as an independent contractor in the United States Must be located in or near the Houston Metro Area for onsite opportunities Must have reliable internet and your own basic support equipment Must be willing to follow TecHQ customer service, privacy, safety, and documentation standards Background screening may be required before onsite work is approved Why Join TecHQ Flexible schedule Choose tickets that fit your availability. Remote and onsite opportunities Start with remote support and accept onsite work when approved and available. Choose your own tickets Take the work that matches your skills. Help real people Support customers who need practical help, not corporate IT jargon. We handle the business side TecHQ manages the platform, customer requests, billing, and payment collection. Grow with us This is an early opportunity to join the TecHQ network as we launch in Houston.
