Job Description
IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement
SKYFY TECHNICA
Winston-Salem, NC Job Details Full-time $45,000 - $55,000 a year 16 hours ago Benefits Tuition reimbursement Paid time off Career development plan Professional development assistance Flexible schedule Qualifications Google Workspace Computer Science Interpersonal skills Customer service Technical documentation Windows Driver's License Bachelor's degree Attention to detail Productivity software support Issue tracking Computer networking macOS administration macOS Productivity software Grammar Experience Help desk Full Job Description SKYFY TECHNICA
is seeking an IT Support Technician who can balance sharp technical skills with strong client-facing professionalism—and ideally avoid being defeated by printers with attitude problems. This entry-level role provides a clear pathway for advancement. Your performance and technical proficiency will guide future placement into roles that match your expertise, including senior-level positions. ABOUT THE ROLE
This position supports client environments remotely and onsite. You'll manage endpoints, cloud services, networks, collaboration tools, and infrastructure while maintaining clear documentation and real-time communication with the team. KEY RESPONSIBILITIES
Endpoint & Workspace Support Manage full endpoint lifecycle: procurement, imaging, deployment, configuration, and replacement. Resolve workstation, peripheral, and device issues onsite and remotely. Provide workspace support focused on collaboration tools, shared resources, and information management. Cloud Platform Support Administer Microsoft 365 and Google Workspace environments. Execute onboarding/offboarding, identity/access management, policies, and standard service requests. Support shared drives, mailboxes, permissions, and user collaboration. Remote Support Operations Stay available in the support queue to keep caller wait times low. Perform ticket triage, remote diagnostics, resolution, and escalation. Document all ticket activity in real time with clear technical notes. Guide users through issues with calm efficiency, even when the "problem" is the monitor being off. Onsite Support & Field Services Deploy workstations, network hardware, and infrastructure components. Perform cabling, rack work, camera installations, and low-voltage tasks. Respond to onsite incidents, equipment failures, and physical diagnostics. Support project work including office moves, network upgrades, and new site builds. Documentation & Communication Maintain accurate updates in ticketing, project, and reporting systems. Regularly communicate technical activity and recommendations to team leadership. Produce clear documentation and contribute to internal knowledge bases. MANDATORY
Candidates must include the following in their application: A complete list of all software tools, platforms, and systems you have experience with, each rated from 1-5: Rate 1: Limited knowledge Rate 3: Familiar and comfortable, can use effectively but not frequently Rate 5: Highly proficient; capable of building environments independently and configuring core functions Applications without this skills list and rating will not be considered. QUALIFICATIONS
: Prior experience in IT support or MSP environments. Working knowledge of Windows, macOS, Microsoft 365, Google Workspace, networking basics, and standard security practices. Ability to work independently onsite and efficiently in remote sessions. Strong documentation habits and concise communication. Readiness to handle unpredictable onsite surprises, such as "the internet only breaks on Tuesdays." Job Type:
Full-time Pay:
$45,000.00 - $55,000.00 per year Benefits:
Flexible schedule Paid time off Professional development assistance Tuition reimbursement Work Location:
Hybrid remote in Winston-Salem, NC 27101
