Job Description
About HHL Advisors Group:
HHL Advisors Group is a forward-thinking financial advisory and CPA firm that serves small to medium-sized businesses with comprehensive tax, accounting, and consulting services. We specialize in industries like hospitality, e-commerce, and more. Join us in driving growth, developing client relationships, and making a lasting impact in the communities we serve. Key Responsibilities1. Company IT Systems & Cloud Management Manage and optimize the company's overall IT infrastructure, supporting multiple office locations and remote employees. Administer and maintain cloud-based productivity systems (e.g., Microsoft 365, Lark, or similar platforms). 2. Office Equipment & IT Asset Management Configure, deploy, track, and retrieve IT equipment, including laptops, monitors, and phones. Support new employee onboarding by setting up devices, initializing systems, and installing required software. Maintain accurate IT asset inventories to ensure traceability across multiple offices and remote teams. Coordinate IT equipment allocation and technical support across different office locations. 3. Software & Company Security Management Install, configure, and maintain company-required software and systems. Manage endpoint security tools, including device management, antivirus software, firewalls, VPNs, and MDM solutions. Ensure company data, accounts, and devices meet baseline information security and compliance standards. Handle day-to-day IT support requests from employees, providing both remote and on-site support as needed. 4. VOIP & Communication Systems Configure, manage, and maintain VOIP / cloud-based phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper). Manage extensions, call routing rules, and voicemail settings to ensure seamless communication for both office-based and remote employees. 5. Remote Technical Support & Troubleshooting Provide technical support for global or multi-location offices and remote employees, including software installation, system setup, and issue diagnosis. Deploy and maintain security tools (VPN, antivirus, MDM) remotely and enforce basic security policies. Resolve IT support tickets efficiently to ensure business continuity. 6.Multi-Office Collaboration Support Ensure consistency in IT system configurations across multiple office locations. Collaborate with the Operations team to resolve cross-regional technical issues related to network access and software usage. Qualifications Proven experience in IT administration, systems support, or IT operations (experience with small-to-mid-sized, multi-location companies is a plus). Hands-on experience with VOIP or cloud phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper), including 0-1 setup experience preferred. Strong remote support capability, with the ability to independently troubleshoot network, hardware, and software issues in remote work environments. Prior IT experience in an Accounting Firm, CPA Firm, or professional services organization is strongly preferred. Bilingual proficiency:
Fluent in both English and Mandarin Chinese, with the ability to support Chinese-speaking teams. What We Offer Flexibility:
Flexible part-time schedule with remote work options. Stability:
Long-term collaboration opportunities, with potential role expansion as the company grows. Impact:
Opportunity to play a key role in maintaining and optimizing the company's digital workplace and IT infrastructure. Job Type:
Full-time Pay:
$20.00 - $40.00 per hour Benefits:
Flexible schedule Paid time off Experience:
VoIP:
1 year (Required) Language:
Mandarin (Required) Work Location:
Hybrid remote in Flushing, NY 11354
