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Job Description
IT Systems Specialist Evans Computer Consulting Hiawatha, IA Job Details Full-time $55,000 - $65,000 a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Employee discount Qualifications Desktop computer repair Field service equipment repair Operating systems Wireless networking Hardware maintenance Windows Network infrastructure High school diploma or GED Driver's License Cloud-based systems Cloud service support Wireless communication system operation Computer hardware Desktop (troubleshooting support) Computer management Virtualization IT support DNS Networking equipment (troubleshooting support) Customer service knowledge base IP networking Microsoft 365 support Online help documentation Desktop administration Hardware diagnostics Active Directory Full Job Description IT Systems Specialist /
Helpdesk Technician Position Overview:
Remote, in-shop, and on-site troubleshooting, repair, configuration, and installation of notebook, desktop, and server computer hardware, software, wired and wireless networking equipment, and cloud services. This position can be a hybrid-work position after training period as most work can be performed remotely. In-office requirements after training are two weeks in office, two weeks work from home (if desired). Typical working hours are 8-5, M-F with rotating on-call support.
Education:
College-level training, CompTIA A+ certification(s), Microsoft certification(s), or one or more years of equivalent experience.
Requirements:
Very strong computer hardware, software, and network device troubleshooting abilities -- especially remotely. Ability to accurately diagnose and solve problems remotely, in-shop, or at client site with minimal guidance or alone by using tools available such as knowledge bases, FAQ's, Internet research, etc. as needed. Strong understanding of wired and wireless small business IP networks and networking devices such as firewalls, switches, routers, modems, print servers, etc. Strong understanding of Windows desktop and server operating systems, virtual machines, and applications including user configuration, file and printer sharing, Active Directory, and services normally provided by servers such as DHCP, DNS, Group Policy, accounting packages, antivirus, and other typical line-of-business on-premise and cloud-based applications - especially Microsoft 365. Must have own vehicle and valid driver's license for travel to office and for occasional reimbursed travel to and from client sites. Ability to work independently and prioritize tasks as needed. Excellent communication with coworkers and the users of computer equipment in both verbal and written form. Must create new or update existing documentation regularly. Other IT-related duties as assigned.
Physical Demands:
Must be able to sit for long periods, stand, type, walk, hear, and see. Must be able to lift up to 40 lbs. without assistance and up to 100 lbs. with assistance. Must occasionally work in cramped or confined environments. This is a great opportunity to work with a friendly team and flexible working environment!
Job Type:
Full-time Pay:
$55,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
