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Job Description
IT Technical Support
I CMTS LLC - 4.3
Los Angeles, CA Job Details Full-time $85,000 - $91,000 a year 14 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Career development plan Vision insurance Qualifications Customer communication Network troubleshooting Technical documentation Internal employee customer service Computer hardware Desktop (troubleshooting support) Customer support ticket management IT department experience Ticketing system technical support Full Job Description IT Technical Support I - Los Angeles, CA Full-Time | Hybrid | Los Angeles, CA Why CMTS? Every day at CMTS, our team delivers infrastructure projects that positively impact lives and communities. With over 42 years of industry experience, CMTS has built a strong foundation for continued success, providing project and construction management services to public and private clients nationwide. We value our employees by fostering a culture of learning, professional development, and collaboration. CMTS is committed to maintaining a work environment that emphasizes safety, integrity, and accountability while supporting work-life balance and employee well-being. About Your Role CMTS is seeking a highly motivated IT Technical Support I to support the Airport Development Group IT Help Desk Support assignment in Los Angeles, CA. This role will provide technical support services for airport development, sustainability, energy, environmental, and development services programs. The position supports end users, equipment, systems, and day-to-day IT help desk needs within a hybrid work environment. Education Requirements Bachelor's degree in Computer Science or related field preferred What You'll Need to Get the Job Done Minimum five (5) years or more of relevant IT technical support experience Experience providing help desk, desktop, or end-user technical support Ability to troubleshoot hardware, software, network, and system access issues Strong customer service and communication skills Ability to support users in a professional, timely, and organized manner Experience documenting support tickets, issues, resolutions, and follow-up actions Ability to work in a hybrid environment and support airport program operations Relevant professional licensure and certifications preferred What Will Make You Stand Out CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 or Microsoft Certified credentials ITIL Foundation Airport, public agency, or large capital program support experience Experience supporting hybrid teams and field-based project staff What You'll Do Provide IT help desk support for Airport Development Group staff and program users Troubleshoot technical issues related to computers, software, access, and equipment Support user setup, account access, password resets, and system connectivity Track, document, and resolve IT support tickets in accordance with program standards Assist with onboarding, equipment setup, and technical support for new users Coordinate with internal IT teams and vendors to resolve escalated issues Maintain accurate documentation of support requests, resolutions, and recurring issues Support hybrid work technology needs, including laptops, peripherals, and collaboration tools Ensure timely response to user issues while maintaining strong customer service Assist with general IT support needs across airport development and sustainability program teams What You Can Expect from CMTS Opportunities to work on high-impact infrastructure projects across the United States and the U.S. Virgin Islands Collaborative and growth-focused team environment Competitive compensation
CMTS LLC
offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for the employee Career advancement and professional development opportunities !
is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
