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IT Technical Support II

Job

SeaGlass IT

Remote

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

  • Full-time permanent opportunity
  • W2 candidates only
  • No C2C or third-party agencies
  • Unable to provide sponsorship now or in the future
Job Title:
IT Technical Support II Location/Remote:
Onsite in Marlborough, MA (could move to hybrid but will start 5x a week for training)
Employment Type:
Full-Time Permanent Interview Process/ Interviewers:
2 rounds
Description:
Level 2 Help Desk / Technical Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). Responsible for incident management, documentation, and maintaining system efficiency.
Job Duties:
Resolve level 2 and escalated support tickets for clients Troubleshoot hardware, software, and connectivity issues Manage incidents and requests within SLA Document tickets and escalate critical issues Support Windows environment and end users Perform basic device maintenance and user support
Required Skills:
Minimum of 2 years of experience in a Help Desk or technical support role. Educational background in Information Technology, Networking, or a related field. Strong technical troubleshooting and problem-solving skills. Ability to work independently while managing multiple priorities. A+ and/or Network+ certifications preferred. Solid familiarity with DNS, DHCP, Active Directory, LAN/WAN, and related concepts. Experience with ticketing systems and remote management tools strongly preferred. Willingness to proactively learn new technologies and continuously improve technical skills.