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IT Technician
Job
Butler America Telecom
Remote
$75,000 Salary, Full-Time
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Job Description
IT Technician Butler America Telecom - 2.9 Fullerton, CA Job Details Permanent | Part-time | Full-time $70,000 - $80,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Life insurance Qualifications Desktop computer repair Record keeping Mobile device support Network hardware support Laptop (troubleshooting support) Computer hardware Desktop (troubleshooting support) Customer support ticket management Mobile device management Organizational skills ServiceNow Peripheral hardware support CompTIA A+ Ticketing system technical support Full Job Description Overview Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization's technology infrastructure! In this role, you will deliver exceptional technical support, troubleshoot software and hardware issues, and ensure seamless operation of computer systems across the company. Your expertise will help empower teams to work efficiently and securely, fostering a productive digital environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily operations. Responsibilities Provide comprehensive technical support to end-users for hardware, software, and network issues, ensuring quick resolution and minimal downtime Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux Manage computer hardware assets, including installation, upgrades, repairs, and maintenance of desktops, laptops, mobile devices, and peripherals Administer computer networks by configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), firewall settings, and TCP/IP protocols Support IT infrastructure components such as Microsoft Windows Server environments, Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), BMC Remedy ticketing system, ServiceNow, Jira, and Meraki network devices Assist with user account management using Active Directory and handle help desk requests efficiently through ticketing systems Conduct regular system updates, security patches, and backups to safeguard data integrity and security compliance Requirements Proven experience providing technical support in a fast-paced environment with excellent customer service skills Strong troubleshooting skills for software issues across multiple operating systems including Windows, macOS, and Linux Knowledge of computer networking concepts such as LAN/WAN design, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices Familiarity with managing computer hardware components and peripherals as well as mobile devices Hands-on experience with IT management tools like SCCM, GPOs, Active Directory, BMC Remedy or ServiceNow ticketing systems Ability to analyze complex technical problems quickly and communicate solutions clearly to non-technical users Excellent organizational skills with attention to detail for documentation and record keeping Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory Join us in delivering top-tier IT support that keeps our organization running smoothly! Your expertise will directly contribute to creating a secure and efficient technological environment where innovation thrives.