Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

IT Technician Tier 1

Job

Royal Case Company Inc.

Remote

$62,500 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

IT Help Desk Technician (Tier 1) Royal Case Company
  • Sherman, TX
  • Onsite Only
  • No Remote Work
  • Full-time | 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
  • Occasional overtime and Saturday work required About Royal Case Royal Case Company is a growing manufacturing company based in Sherman, Texas.
Our IT organization operates on a cloud-first strategy leveraging Microsoft 365, NetSuite, and SharePoint, supported by on-premise networking infrastructure. We run a lean, high-impact IT team focused on reliability, responsiveness, and continuous improvement. Position Summary We are seeking an IT Help Desk Technician to provide front-line support to employees across our office and warehouse environments. This is a fully onsite role supporting both office and manufacturing users—remote work is not available. What You'll Do Provide Tier 1 technical support (password resets, access issues, troubleshooting) Support core systems: Microsoft 365 (Outlook, Teams, OneDrive) SharePoint NetSuite (user access and login support)
Troubleshoot:
PCs, laptops, printers, scanners, and mobile devices Network connectivity (Wi-Fi and wired) Set up new users, devices, and workstations Manage and resolve tickets using a help desk system (Freshdesk or similar) Support shared devices (printers, copiers, scanners) Assist with basic office networking (Wi-Fi, switches, patching) Follow security protocols and company IT procedures What You Bring 1-3 years of IT support or help desk experience Strong troubleshooting and customer service skills Experience with Windows 10/11 and Microsoft 365 Basic understanding of networking concepts Ability to work onsite daily Preferred Qualifications Experience with NetSuite or other ERP systems Familiarity with ticketing systems (Freshdesk, ServiceNow, etc.) CompTIA A+ or equivalent Why Join Royal Case High-visibility role with real impact Exposure to cloud-first IT environment (M365, NetSuite, SharePoint) Opportunity to grow into advanced IT roles Stable, team-oriented culture
Job Type:
Full-time Pay:
$55,000.00
  • $70,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance
Compensation Package:
Hourly pay Ability to
Commute:
Sherman, TX 75090 (Required) Ability to
Relocate:
Sherman, TX 75090: Relocate before starting work (Preferred)
Work Location:
In person