Junior IT Support

Position Summary We are seeking a motivated Junior IT Support to assist with day-to-day technology support for our healthcare agency and management operations. This role offers hands-on experience supporting clinical and administrative users, troubleshooting technical issues, and working with platforms that handle protected health information (PHI) in a HIPAA-regulated environment . This position is ideal for candidates interested in IT support, healthcare IT, or systems administration , who demonstrate professionalism, curiosity, and respect for data privacy. Key Responsibilities Provide first-level technical support to clinical, administrative, and field staff Assist with setup, configuration, and deployment of: Laptops, desktops, peripherals, and mobile devices Troubleshot issues related to: Windows 11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Wi-Fi, VPN, and basic network connectivity Assist with user account setup and access management (e.g., Microsoft 365, Azure AD, Google Workspace, Apple Business) Support onboarding and offboarding processes for employees and contractors Assist staff with healthcare-specific applications and platforms (training provided) Maintain accurate documentation, asset inventory, and IT procedures Use ticketing/help desk tools to track and resolve issues Follow HIPAA, security, and data privacy policies at all times Escalate technical or security-related issues appropriately Learning Opportunities Exposure to healthcare IT systems and workflows Supporting users who work with sensitive patients and caregiver data Hands-on experience with Microsoft 365 administration Understanding HIPAA, security awareness, and compliance best practices Professional communication in a healthcare environment Required Qualifications Currently pursuing or recently completed studies in: Information Technology Computer Science Information Systems Or a related field Basic knowledge of: Windows 11 Microsoft Office or Microsoft 365 Computer hardware fundamentals Strong communication and customer service skills Ability to maintain confidentiality and professionalism Willingness to learn and follow established policies and procedures Preferred Qualifications Experience or familiarity with HHAX or similar home care / healthcare management platforms Knowledge of HIPAA requirements and handling of protected health information (PHI) Previous help desk, IT support, or technical customer service experience is a plus Familiarity with: Microsoft 365 Admin Center Ticketing systems Mobile device setup or basic troubleshooting Relevant coursework or certifications (CompTIA A+, Network+, etc.) Mandarin Chinese language skills are a plus. What We Offer Real-world experience in a healthcare IT environment Mentorship from experienced IT professionals Exposure to compliance-aware IT operations Building technical and professional skills Additional Information Candidates must be authorized to work in the U.S.

Location:

Hybrid; 3-4 days at

Flushing NY Job Type:

Full-time Pay:

$70,000.00 - $110,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Language:

Chinese (Required)

Work Location:

Hybrid remote in Flushing, NY 11354