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Level 1 - IT Support Specialist - Part Time
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Safer Way Technologies, LLC
Remote
$41,600 Salary, Part-Time
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Job Description
Level 1 - IT Support Specialist - Part Time Safer Way Technologies, LLC Atlanta, GA Job Details Part-time From $20 an hour 5 hours ago Benefits Flexible schedule Qualifications Software support Hardware support Full Job Description SaferWay Technologies provided outsourced Managed IT Services to businesses in the Metro Atlanta area, with a primary focus on the healthcare industry. SaferWay is seeking a qualified, professional, and motivated Level 1 - IT Support Specialist. The IT Support Specialist will be a key member of the technical support team responsible for being the first response to emails and help desk calls. The individual will be responsible for providing support related to hardware, software and application issues in an efficient accurate manner. Primary Duties and Responsibilities Serve as the Level 1 - IT Support Specialist to provide support for hardware, software and application issues over email, phone or in-person Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Escalate issues to the next level of support personnel when required Document incidents and their resolution in help desk software Qualifications Engaged in information technology or related field of study Ability to diagnose and resolve basic technical issues Knowledge of commonly-used concepts, practices and procedures within IT Current working knowledge of desktops, laptops, printers, mobile devices, Microsoft Office, and common Windows applications Key Competencies Be positive, customer focused and service oriented Able to multitask and work under pressure Professional, organized, motivated and detail‐oriented Good oral and written communication skills Participate and contribute constructively to the IT team Eager to learn IT management skillsets About SaferWay Technologies SaferWay Technologies is a Managed IT Services provider for businesses. Our services include IT support for servers, networking equipment, and workstations, IT security services, backup/recovery solutions, cloud services, IT upgrade projects, VoIP phones, and more.