Level 1 IT Support Technician In-Office & Field Work (MSP)

Company:

DK's Enterprises Ltd Location:

159 Doughty Blvd, Inwood, NY 11096 (Far Rockaway)

Industry :

Managed Services Provider (MSP)

Position:

Full-time About Us We are a fast-paced Managed Service Provider (MSP) delivering IT support and services to a diverse range of clients. Our team thrives on solving problems, staying ahead of the tech curve, and providing excellent service. We're currently seeking a reliable, customer-focused Level 1 Helpdesk Technician to join our team.

Job Summary:

The Level 1 IT Support Technician will be responsible for providing front-line technical support both from the office and on-site at client locations. Approximately 35% of the role includes field work, so a reliable vehicle and a valid driver's license are required. This is a 100% in-office role—no remote or hybrid work options are available. Please note that we are only reviewing candidates who are local and within a reasonable commuting distance to our office.

Key Responsibilities:

Provide Level 1 IT support via phone, email, and in person for desktops, laptops, printers, and other endpoints Troubleshoot hardware, software, and basic networking issues across multiple client environments Perform system maintenance, patching, and user support Document work in the ticketing system and escalate complex issues as needed Deliver on-site technical support at client locations (approximately 35% of the time) Maintain strong client relationships through professional and responsive service

Requirements:

Minimum of 2 year of hands-on IT experience (preferably in an MSP or similar environment) Strong customer service and communication skills Reliable vehicle and valid driver's license (required for field work) Working knowledge of Windows OS, Microsoft 365, and basic networking concepts Must be detail-oriented, self-motivated, and capable of managing multiple tasks Must be authorized to work in the U.S.

Benefits:

Paid sick time and PTO Health insurance Vision insurance 401(k) with company match Training and advancement opportunities

Job Type:

Full-time Pay:

$47,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): Do you have motor vehicle ? Please note that we require prior employment experience outside of educational institutions, work-study roles, or internship programs.

Experience:

MSP or relevant: 1 year (Required) Ability to

Commute:

Far Rockaway, NY 11096 (Required)

Work Location:

In person