Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Level 3 IT Support
Job
Fusion
Remote
$65,520 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
47
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Level 3 IT Support Fusion Blue Ash, OH Job Details Full-time | Contract $30 - $33 an hour 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Vision insurance Life insurance Retirement plan Qualifications Teamwork Enterprise software Windows Microsoft Office IT support Azure AD SharePoint Desktop administration Intune Full Job Description Education & Experience Job Summary As the highest internal level of technical escalation within COA's Technology Innovation Services (TIS) team, this role ensures our Microsoft-centered technology ecosystem is secure, modern, and operating at peak performance. You'll own enterprise systems, solve complex issues, mentor fellow IT professionals, and help shape the processes that keep our mission moving forward. Your work directly strengthens COA's ability to deliver trusted services making technology an enabler of dignity, access, and independence for the people we serve. Key Responsibilities Enterprise Systems & Microsoft Ecosystem Leadership Lead, manage, and administer Microsoft endpoint, identity, and cloud services, including Intune and Autopilot device provisioning, Active Directory and Entra ID, MFA and conditional access, Microsoft 365 tenant administration, SharePoint, Purview compliance and data governance, and Azure cloud infrastructure ITSM Platform Ownership Serve as the primary owner of the Freshservice ITSM platform, including ticket workflows, SLA configuration and reporting, AI-assisted features, asset and inventory management, and continuous optimization Advanced Technical Suppor t Deliver expert-level support and root-cause analysis for complex hardware, software, and systems issues Manage IT assets across the full lifecycle including procurement, deployment, maintenance, and retirement Security, Compliance & Documentation Document incidents, develop and refine policies and procedures, and ensure compliance with HIPAA, HITRUST, and COA security protocols Collaboration & Leadership Partner with vendors, manage service escalations, and lead cross-functional IT initiatives Mentor Tier 1 and Tier 2 team members, promoting consistency, knowledge sharing, and continuous process improvement Qualifications Associate degree in Information Technology or equivalent combination of experience and certifications Minimum of 5 years of direct technical support experience Advanced implementation and administration of Intune, Autopilot, Active Directory / Entra ID, and SharePoint. Experience with Freshservice, Purview, Office applications, Power BI, SQL, PowerShell, and networking preferred Experience in healthcare or other regulated environments preferred Skills & Abilities Expertise in IT support, system administration, troubleshooting, and project management Advanced skills across Microsoft technologies including Intune, Autopilot, AD/Entra, and SharePoint Proficiency with IT ticketing systems, Windows OS, Microsoft 365, Teams, SharePoint, and security tools Strong communication, customer service, documentation, and mentoring skills