Mac Support Specialist

Job Summary:

The Desktop Support Analyst (Mac) provides hands‑on technical support for a macOS‑based environment, supporting end users with hardware, operating system, and SaaS application issues. This role partners closely with employees to ensure a smooth, secure, and productive Mac experience across the organization.

Key Responsibilities:

Provide advanced desktop support and troubleshooting for macOS systems Diagnose and resolve hardware, OS, and application issues on Mac laptops and desktops Support SaaS applications including Okta (or similar SSO tools), Slack, Zoom, Jira, and other business platforms Manage Mac device provisioning, configuration, and lifecycle management using JAMF or Kandji Troubleshoot login, access, and authentication issues related to SSO and identity tools Support Google Workspace (G‑Suite) including Gmail, Drive, Calendar, and user account issues Document incidents, requests, and resolutions in a ticketing system Escalate complex issues to senior IT teams while providing clear documentation Assist with new hire onboarding, offboarding, and equipment refreshes Deliver high‑quality customer service and clear communication to technical and non‑technical users

Required Qualifications:

4+ years of hands‑on Mac desktop support and troubleshooting experience Strong expertise supporting macOS in an enterprise environment Experience supporting SaaS applications such as Okta (or other SSO platforms), Slack, Zoom, and Jira Hands‑on experience with Mac device management tools such as JAMF or Kandji Experience supporting Google Workspace (G‑Suite) environments Strong troubleshooting, analytical, and problem‑solving skills Excellent verbal and written communication skills

Preferred Qualifications:

Experience supporting fully or primarily Mac‑based organizations Familiarity with security best practices for macOS and SaaS tools Experience working in a fast‑growing or dynamic IT environment IT certifications or Apple certifications are a plus Job Type & Location This is a Contract to Hire position based out of Bingham Farms, MI. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bingham Farms,MI.

Application Deadline This position is anticipated to close on Apr 25, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.