Mainframe Application Support Engineer

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration:

18 Months Required Skills & Experience 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Strong experience in Mainframe Production Support (application support required) JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview File tools: File Manager, File Analyzer, EZTRIEV Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar) Ability to work in a high-volume, production-critical environment Desired Skills & Experience Dynatrace Application Performance Monitoring Mainframe Monitoring MQ What You Will Be Doing Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications Monitor production systems and ensure system stability and uptime Analyze and troubleshoot failed mainframe jobs (JCL) Perform root cause analysis and support ad hoc job executions Partner with Production Control to restart and recover failed jobs Respond to business user requests and application team needs Maintain and update incident tracking (ServiceNow, JIRA, Confluence) Monitor and respond to application group mailboxes Document incidents, resolutions, and create JIRA stories for follow-up