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NOC Engineer
Job
Key Point Credit Union
Remote
Full-Time
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59
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Job Description
We re hiring a proactive, technically proficient IT Support Engineer that can work both independently and collaborate with cross-functional teams. This hybrid role blends remote troubleshooting with onsite support, ensuring seamless user experiences across desktop/laptop, mobile, and conference room environments. You ll be with the Helpdesk Team who are the first line of defense for responding to technical issues. Resourceful in pursuing a solution that provides user satisfaction. Curious in exploring emerging technologies. Key Responsibilities Provide Tier 1 & Tier 2 support for desktop/laptop/mobile issues (Windows 10/11, Apple/Android OS) via our incident tracking system or support hotline Support remote users via remote access tools and collaboration platforms Perform disk imaging and deployment for new and reissued devices Maintain and troubleshoot A/V systems in conference rooms (Zoom, Teams, etc.) Coordinate end-to-end onboarding/offboarding - account setup, hardware deployment, application management and decommissioning procedures Manage user accounts and permissions via Microsoft O365 and Active Directory Participate in rotational weekend & on-call support coverage Occasionally travel to remote Bay Area branches for onsite support Document solutions, update knowledge base articles, and contribute to process improvement Stay informed on emerging technologies, especially those with AI potential, and share insights with the team Required Qualifications 2+ years of IT HelpDesk or desktop support experience Proficiency in Microsoft O365, Active Directory, Windows environment Hands-on experience with Apple/Android devices Technical fluency with disk imaging/deployment tools (e.g., WDS, Acronis, or similar) Experience supporting A/V setups and conferencing platforms Familiarity with endpoint management tools (Intune, JAMF, etc.) Strong troubleshooting skills and customer service mindset Ability to work independently and collaboratively in a hybrid environment Willingness to travel locally and provide weekend support on rotation Interest in exploring new technologies, especially AI-driven tools and automation Value-add Skills Experience with ticketing systems (e.g., Solarwinds, ServiceNow, Jira, Zendesk) Good interpersonal communication and time management Curiosity about AI applications in IT support and workflow optimization