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Job Description
outlook Excel Adobe Acrobat Powerpoint Consultant (Jobs in Madison, WI) Requirement id 158522 Job title Consultant Job location in Madison, WI Skills required Desktop Support, Service Desk, Troubleshooting Hardware And Software, outlook Excel Adobe Acrobat Powerpoint Open Date 19-Jun-2026 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement•Job interview type•
Email Recruiter:
coolsoft
Job Description Consultant:
Desktop Support, Service Desk, Troubleshooting Hardware And Software, outlook
Excel Adobe Acrobat Powerpoint Start Date :
07/01/2026
End Date :
06/30/2027
Deadline :
6/23/2026 4:00:00
PM Client Info :
DOT Note :
•
Interview Process:
via Microsoft Teams •
Remote or Onsite:
Candidates must be
CURRENT WI
residents. •No relocation allowed. •Required to be onsite 2 days a week under current telecommute policy.
Description:
Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Candidate contact information (email, phone number) prohibited on resumes. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form. This position works as amember of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledge base, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. A Service Desk support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center application environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggest that would reduce risks to workers.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
The employee must have comprehensive knowledge of the systems and applications identified below: 1. Personal computer operating systems including Microsoft Windows 11. 2. Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc. Call502-379-4456 Ext 100for more details.
Please provide Requirement id:
158522 while calling. EOE Protected Veterans/Disability
