Part-Time IT Support Technician

Job Overview We are seeking a Part Time IT Support Technician to join our team for a 60 day trial period. This role is ideal for an experienced technician who enjoys hands on support, troubleshooting, and working directly with clients in a professional environment. This position starts at 20-30 hours per week, Monday through Friday starting at 8:00 AM. Following a successful trial period, this role has strong potential for full-time hours, increased responsibility, and higher pay. Key Responsibilities

• Provide Tier 1-2 technical support for end users (remote and on site as needed)
• Troubleshoot issues related to: Windows workstations and laptops Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking (Wi Fi, printers, VPN connectivity)
• Assist with new user setups, workstation replacements, and equipment deployments
• Document work performed accurately in the ticketing system
• Follow established security and access protocols at all times
• Communicate clearly and professionally with clients and internal staff
• Escalate issues appropriately when outside scope or urgency requires it Required Qualifications
• Previous experience in IT support, help desk, or MSP environment
• Degree in Computer Science or a closely related field
• Strong working knowledge of Windows operating systems
• Familiarity with Microsoft 365 administration and troubleshooting
• Basic understanding of networking concepts (DNS, DHCP, firewalls, printers)
• Excellent communication and customer service skills
• High attention to detail and strong documentation habits
• Ability to work independently and manage time effectively Preferred (But Not Required)
• Experience working with small business clients
• Exposure to cybersecurity tools or best practices
• MSP ticketing system experience
• New Hampshire residency or ability to travel locally when required

Trial Period & Growth Opportunity:

This role begins with a 60 day trial period designed to ensure mutual fit. During this time, performance, reliability, and client interaction skills will be evaluated.

Successful candidates can expect:

• Increased weekly hours
• Expanded technical responsibilities
• Pay review and advancement opportunities
• Long term placement with a growing local MSP Why Work With Us
• Stable, professional client environment
• Clear expectations and defined scope of work
• Strong emphasis on security and best practices
• Opportunity to grow into a long term role
• Supportive team that values quality and accountability How to Apply Qualified candidates should submit their resume and a summary of their IT experience.

Applicants selected for next steps will be contacted for an interview.

Pay:

$30.00

• $34.

00 per hour

Benefits:

401(k) Flexible schedule Health savings account Paid time off

Work Location:

Hybrid remote in Marlborough, NH