Senior Desktop Support Technician

Senior Desktop Support Technician -

Madison, WI Onsite Location:

Madison, WI ( 100% onsite - WI residency required, no relocation )

Duration:

Contract through 6/30/2027 (extensions possible)

Interview:

In-person required

Rate:

$28-31/hr. Key Requirements Minimum 2+ years experience in desktop support Strong remote troubleshooting and issue resolution skills Experience with device setup, imaging, and deployment High level of customer service and end-user support Ability to multi-task, meet deadlines, and work independently in a team environment Nice to Have AV integration experience Strong ability to work in fast-paced environments with competing priorities Core Responsibilities Perform desktop/laptop repair, maintenance, and deployment across enterprise environments Install and configure new hardware and replace end-of-life equipment Execute device imaging and setup Maintain and update inventory and handle equipment disposal/recycling Manage and close tickets/work orders within a service management system Follow established processes, policies, and procedures under technical oversight Provide onsite support and occasional field support at additional locations Work Environment & Requirements 100% onsite role with no remote option Must be able to lift up to 50 lbs. and stand for extended periods (up to 8 hours) Flexible schedule required ( 4x10, 5x8, or flexible 9-day schedule ) Occasional travel to local facilities ( mileage reimbursement or company vehicle option #LI-JH1 #INDTS Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of 'linking' communities through employment. TeamSoft's dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.