Senior IT Support Analyst// Milwaukee, WI (Hybrid)

Senior IT Support Analyst// Milwaukee, WI (Hybrid) (Milwaukee, WI, 53223) | 06/12/26 Easy Apply Job Description About the Role We are seeking a highly motivated and technically skilled Senior IT Support Analyst to join our team. This role combines advanced technical support, process improvement, mentoring, and AI-driven innovation to enhance the overall Partner experience and support operations. The ideal candidate will bring strong troubleshooting expertise across hardware, software, and network environments, along with a passion for leveraging technology and continuous improvement to drive efficiency and business value. Skills Needed
Applies AI and Technology
Identifies opportunities to boost efficiency and add value using AI and technology.
Embraces and applies digital innovations and technology solutions to build business.
Eagerly learns and integrates new technologies where they matter most.
Provides Customer Value
Delivers cutting-edge, technology-driven solutions paired with outstanding customer service while maintaining a focus on profitability.
Seizes opportunities that reward both the customer and the business, fostering strong customer relationships.
Communicates Effectively
Develops and delivers impactful communications for diverse audiences across multiple channels.
Excels in both small and large group interactions.
Captures attention, actively listens, and guides discussions toward targeted goals.
Solves Problems
Uses technology and logical thinking to develop innovative solutions to complex issues.
Investigates root causes and conducts objective analysis to deliver comprehensive insights.
Technical & Leadership Skills
Demonstrated advanced technical troubleshooting skills across hardware, software, and network environments, with the ability to diagnose and resolve complex issues efficiently.
Strong process improvement mindset, applying documentation, standardization, and continuous improvement to enhance support workflows.
Proven collaboration and mentoring capability, supporting junior Partners while building trust and alignment with cross-functional teams.
What You'll Do and Impact
Lead initiatives that improve team productivity through process optimization, documentation, and knowledge sharing.
Leverage and enhance AI-driven tools and workflows to enable Partners to independently resolve common issues.
Identify trends in support requests and recommend solutions that reduce ticket volume and improve response times.
Collaborate with Technology and other internal teams to resolve high-impact issues and drive continuous improvement.
Execute advanced workstation imaging, hardware diagnostics, software deployment, and network troubleshooting.
Maintain and improve internal documentation to ensure accuracy, clarity, and accessibility for Partners.
Mentor junior analysts by providing guidance on troubleshooting, Partner communication, and prioritization.
Contribute to or lead strategic, client-related initiatives with a focus on timely delivery and measurable outcomes.
Experience
3-5 years of IT support, desktop support, or related technical support experience.
Demonstrated experience providing informal leadership, coaching, or mentorship.
Hands-on experience with AI tools, automation, scripting, or workflow optimization in a support environment preferred.
Associate's or Bachelor's degree in MIS, Computer Science, or a related field preferred, or equivalent practical experience.
Preferred Qualifications
Strong technical troubleshooting and problem-solving abilities.
Experience supporting enterprise hardware, software, and networking environments.
Excellent written and verbal communication skills.
Ability to balance multiple priorities in a fast-paced environment.
Passion for process improvement, documentation, and knowledge sharing.
Interest in emerging technologies, AI tools, and automation solutions.