Senior Support Engineer

Senior Support Engineer Relias LLC

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4 Morrisville, NC Job Details 1 day ago Benefits Health insurance Paid time off Work from home Parental leave 401(k) matching Opportunities for advancement Qualifications Authentication Data modeling Automation IT system monitoring NoSQL SQL API testing Systems & applications support SaaS AI Log analysis Cloud services Debugging System performance monitoring Database software proficiency Full Job Description Are you looking for a high energy, strategic, and fast-paced position as a Senior Support Engineer? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium! Flexible work environment with onsite and work from home options

• you choose when you want to come into the office! Active Employee Resource Groups open to all employees! Comprehensive onboarding program
• a great introduction to our company, customers and culture! Growth and career advancement opportunities! 20%+ annual employee promotion and transfer rate Multiple development program options
• leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech Onsite 321 Coffee Shop providing free coffee and pastries to employees Senior Support Engineers lead resolution of complex escalated technical problems for customers, ensuring exceptional user experience and driving customer satisfaction.

Senior Support Engineers drives the stability and efficiency of our services by providing advanced troubleshooting for data integrity and code functionality issues, developing and maintaining innovative scripts for automation, diagnostics, and data correction, collaborating with senior Cloud Management and software development colleagues. Senior Support Engineers also coach and mentor junior staff and maintain comprehensive technical documentation.

WHAT YOU'LL DO

Lead application support colleagues in resolution complex application issues, and champion SLA and KPI adherence Develop advanced processes for automation, diagnostics, and data maintenance Collaborate across departments for issue resolution and incident management. Perform code reviews and promote quality and process adherence. Mentor junior support engineers and system analysts. Maintain comprehensive documentation of support processes and solutions.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE

Bachelor's degree 4 years experience in back-end technical support of SaaS applications Ability to analyze, query, and maintain data across relational (SQL) and non-relational (NoSQL, document, key-value) databases; understands data modeling, indexing strategies, and data consistency tradeoffs in distributed environments Ability to diagnose complex issues across microservices, APIs, and cloud infrastructure; understands service dependencies, latency, fault isolation, and eventual consistency Proficiency in using logs, metrics, and traces to monitor system health, investigate incidents, and proactively identify anomalies using modern observability platforms Ability to debug and validate REST/GraphQL APIs, authentication flows, and service-to-service communication, including rate limiting, retries, and failure patterns Ability to leverage AI tools (copilots, LLMs, intelligent agents) to accelerate root cause analysis, automate repetitive support tasks, generate scripts, and enhance knowledge discovery Ability to design and implement scripts and lightweight automation for diagnostics, remediation, and data correction using modern tooling (e.g., Python, PowerShell, workflow automation platforms)

IT WOULD BE NICE IF YOU

Bachelor's degree or certificate in Information Technology, Computer Science, or related field Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Company:

Relias LLC |

Job ID:

288645