Service Delivery Coordinator/Dispatch (Non Technical Role)

Service Delivery Coordinator/Dispatch (Non Technical Role) TAZ Networks Clinton Township, MI Job Details 1 day ago Benefits Work from home Qualifications Customer communication Customer service Staff scheduling Mid-level Improving operational efficiency Dispatching Leadership Communication skills Help desk Full Job Description Join Our Team Of Field & Service Technicians Are you bored at your stagnant desk job? Do you desire to work with different clients each day along with different technologies and supporting great clients and friendly people? Do you desire to work for a company that treats its employees like we treat our clients, with the highest respect and dignity? TAZ Networks Inc, a growing IT managed services company, is always interested in talking to highly-motivated professionals. Our consultant technicians act as the IT department for our small- to medium-sized clients. Clients are typically located within a two-hour drive of our offices. Every position we have is a hybrid work environment allowing you to work from home at least 2 days a week. To Apply For Any Position? Please send your resume and a cover letter with salary expectations to Service Delivery Coordinator/Dispatch (Non Technical Role)

Job Summary:

The Helpdesk Coordinator/Dispatch will be responsible for coordinating technician schedules, managing client interactions, and ensuring a high level of service delivery. This role combines the duties of dispatching with customer service management to enhance operational efficiency and client satisfaction. Basic technical knowledge is required along with proven leadership experience and very strong written and verbal communication skills.