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Service Desk Analyst
Job
CAI
Remote
$43,680 Salary, Full-Time
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Job Description
Service Desk Analyst
- Req number:
- R7803
- Employment type:
- Full time
- Worksite flexibility:
- Remote
- Who we are
- CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.
- Job Summary
- We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong experience with Microsoft Windows 10, strong work with windows server, active directory, and office365, and are looking for your next career move, apply now.
- Job Description
- We are looking for a
- Service Desk Analyst
- to assist customers with computer and application issues, determine root causes, and perform necessary troubleshooting and resolution. This position will be
- full-time contract
- and
- remote
- , with an initial onsite training period in
- Trenton, NJ.
- What You'll Do
- + Provide first-response help desk support to customers and end users + Troubleshoot and resolve hardware, software, and application issues + Log incoming problems, requests, and resolutions in accordance with procedures + Maintain knowledge of operating environments, tools, and applications + Support AOC business applications and IT operations activities + Provide site support and assist with project-specific assignments + Communicate effectively with end users, explaining technical issues clearly + Provide timely follow-up updates in accordance with support policies + Ensure all resolved issues are properly documented •What You'll Need•
Required:
+ Experience with Microsoft Windows 10 + Knowledge of Microsoft Windows Server, Active Directory, and Office 365 + Strong verbal and written communication skills + Ability to troubleshoot technical issues in a fast-paced environment + Experience logging and tracking help desk tickets + Experience using Outlook (email) - 2 years + Data entry experience - 3 years + Experience working with end users in high-pressure situationsPreferred:
+ 2-year college degree or equivalent technical study + Experience with Microsoft Excel, Word, and Visio + Experience working in a help desk or IT support environment + Ability to organize, prioritize tasks, and meet deadlines- Physical Demands
- + Ability to safely and successfully perform essential job functions consistent with ADA and applicable standards + Sedentary work involving extended periods of sitting and occasional movement for meetings or training + Ability to perform repetitive computer tasks using a keyboard, mouse, and monitor \#LI-KW1
- Reasonable accommodation statement
- If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.