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Service Desk Analyst

Job

Insight Global

Remote

$35,360 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/16/2026

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Job Description

Service Desk Analyst Insight Global - 3.9 Orlando, FL Job Details Temp-to-hire | Full-time $16 - $18 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Computer operation Technical support via phone Phone communication Computer literacy Hospitality industry experience Computer skills Associate's degree Client interaction via phone calls
Full Job Description Day-to-Day Responsibilities:
The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.
Must Haves:
Hospitality experience (hotels, theme parks, Publix, Chic-fil-a) Trainable with basic computer and browser navigation Strong willingness to learn and ask questions Clear, friendly phone communication skills Comfortable speaking with upset or confused customers (Great for someone looking to dip their toe into IT)
Associate's Degree Pay:
$16.00 - $18.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
Remote