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Service Desk Coordinator -- 16755
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Seneca Resources
Remote
$46,800 Salary, Full-Time
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Job Description
Back Service Desk Coordinator
- 16755 Information Technology Winchester , Virginia Contract Apr 6, 2026
Position Title:
Service Desk Coordinator Pay Rate or Salary:
$20.00- $25.
Work Setup & Shift Location:
Hybrid (Winchester, VA) On-site requirement: 12 days/monthTraining:
2 weeks on-site (8:00 AM- 4:30 PM EST) Shift options (EST): 2:30 PM
- 11:00 PM 3:00 PM
- 11:30 PM 3:30 PM
- 12:00 AM Role Overview This is an entry-to-mid level IT support role (1-5 years experience) in a 24/7 Service Desk environment, acting as the first point of contact for technical issues within Enterprise Technology Services (ETS).
- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely manner
- Use PC applications e.g. word processing, spreadsheet database etc. to document maintain and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Adhere to ETS Navy Federal practices, policies and procedures
- Perform other related duties as assigned or appropriate Required Skills & Qualifications
- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational planning and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
Desired Skills and Experience:
- 3 years of Tier 1 support and capabilities or similar
- Call Center or front-line customer support experience
- Knowledge of company operations policies and procedures
- Knowledge of ITIL Information Technology Infrastructure Library
- Previous customer service in a fast-paced environment
- Familiar with ticketing software ServiceNow would be a plus About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner.