Service Desk Engineer

Service Desk Engineer Job Reference:

2778386452-2

Date Posted:

19 May 2026

Recruiter:

ALTERED RESOURCING LTD

Location:

Norfolk Salary:

£30,000 to £35,000

Sector:

I.T. &

Communications Job Type:

Permanent Apply for this job now

Job Description Job Title:

Second Line Helpdesk Engineer Location:

Hybrid working, Norfolk We have an exciting opportunity with an established & growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Responsibilities:

Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open incidents effectively. What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have's: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA/RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days' holiday + Bank Holidays Family-friendly flexibility Excellent career progression opportunities Free parking Please apply or contact Altered Resourcing for more info.