Service Desk Support Specialist (Remote)

An established health services organization in Tennessee is seeking a Service Desk Support Specialist. This role provides tier-one technical support and customer service for internal and external users across a range of business systems, hardware, and access-related needs. About the

Opportunity:

Shift:

Day shift

Schedule:

Flexible shifts, including rotating weekends, holidays, and overtime

Setting:

Remote Responsibilities:

Provide first-level technical support and customer service for internal and external users Respond to, document, and track incidents and service requests across phone, chat, email, and other channels Troubleshoot issues involving applications, operating systems, hardware, telephony, network connectivity, storage, and access management Collect and validate incident details and route issues to the appropriate escalation resources when needed Manage request and incident lifecycles through resolution, closure, and customer follow-up

Qualifications:

2 years of End-User Technical Support and/or call center experience Associate's degree or equivalent relevant work experience Working knowledge of Windows operating systems Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint Excellent oral and written communication skills Strong interpersonal and organizational skills Ability to work in a 24x7x365 environment with flexible shifts

Desired Skills:

Support Center Analyst certification and ITIL Foundation Certification must be completed within the first 12 months of service