SnapLogic Technical Support Lead - Spring, TX - Hybrid - 68010

SnapLogic Technical Support Lead

• Spring, TX
• Hybrid
• 68010 (Spring, TX, 77373) | 03/31/2026 Easy Apply

Job Code :

JPC

• 68010 Job Description SnapLogic Technical Support Lead
• 68010 We have an immediate opportunity for a SnapLogic Technical Support Lead to join a hybrid team based out of Spring, TX (77389), supporting a 24x7 global integration support environment.

This role requires a strong leader with deep expertise in SnapLogic integration platforms, who can drive support operations, ensure adherence to ITSM processes, and manage high-performing distributed teams while maintaining strong client engagement. The ideal candidate will bring a minimum of 6 years of experience in SnapLogic support and operations, along with SnapLogic Integration and Admin certifications. This role involves leading a team of approximately 17 members, managing incidents, service requests, bug fixes, minor enhancements, and performing root cause analysis for problem tickets. Strong working knowledge of ServiceNow and ITSM frameworks is essential, along with experience in coordinating offshore teams, managing shift handovers, driving status reporting, and identifying opportunities for automation and continuous improvement across support functions. To be successful in this position, one needs to be a proactive leader with strong operational discipline, excellent stakeholder communication skills, and the ability to manage complex support environments while ensuring service quality, SLA adherence, and continuous process optimization. Candidates must be authorized to work without employer-based visa sponsorship, as sponsorship is not available for this role. Interested candidates are encouraged to connect with our recruiter Mahalakshmi PRIMUS Global Services Desk

• (972) 753-6500 Ext.

216

Email:

jobs@primusglobal.com