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Spanish/English Bilingual Tier 2 - remote role
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Hire Evolution Consulting
Remote
$53,500 Salary, Full-Time
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Job Description
Spanish/English Bilingual Tier 2 - remote role Hire Evolution Consulting Orlando, FL Job Details Full-time $52,000 - $55,000 a year 15 hours ago Qualifications Spanish Customer communication Mobile device support English Remote access management Remote access software VPN management Full Job Description Job Summary Remote Tier 2 Help Desk Specialist (Spanish/English bilingual) We're currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment. Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed. What You'll Be Doing Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms Assist users with workstation setup, software installs, peripheral support, and system access requests Escalate more complex technical issues to engineering or specialized support teams when needed Document support activity and maintain accurate ticket updates within the ticketing system Deliver excellent customer service while managing multiple priorities in a fast-moving support environment What We're Looking For At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment Fully bilingual in Spanish and English Strong troubleshooting skills across Microsoft technologies and remote support tools Experience supporting VPN connectivity, mobile devices, and enterprise user environments Ability to work independently and remain organized in a high-volume setting Strong communication and customer service skills Comfortable working rotating shifts, including evenings, weekends, and holidays U.S. Citizenship required Must be able to successfully pass a background investigation Preferred Experience Experience with ServiceNow or similar ticketing platforms Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus Previous experience supporting government or enterprise-level environments is highly preferred Additional Information Fully remote permanent position Equipment pickup required in Ashburn, VA or Orlando, FL Rotating 24/7 support schedule Stable long-term opportunity with a collaborative support team