Specialist, IT Business Partnering (Hybrid) - Dallas, TX

OVERVIEW

The Specialist, IT Business Partnering is responsible for managing regional IT infrastructure and provide business IT solutions to users. They also provide effective solutions to solve the issues/problems on the system incident and manage the external IT vendors for the infra setup.

EXPERIENCE

General Experience Basic experience of simple office / operational systems Candidates must be within 250 miles of an APL Logistics facility or office. The typical starting salary range for this position is: $70,000 - $84,000 The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits. Candidates are eligible for the following benefits:

• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program
• Work Location Requirement - APL Logistics Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below: Fully on-site, or fully remote schedules are determined based on role and business needs.
• Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• Warehouse roles are typically fully on-site.
• Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.

Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.

RESPONSIBILITIES

IT Operations Support and maintain all infrastructure services. These may include hardware infrastructure, server maintenance, site network support (connectivity, equipment, wireless, VPN) and devices support (RF handhelds, truck mounts, voice headsets). Resolve all IT service management issues. These may include anti-virus installation and incident management, troubleshooting, warranties and licensing, performance tuning and monitoring and driving root cause analysis Maintain system documentation, manage IT assets, software licenses, and inventory lists IT Business Partnering Provide IT specialist advice and help to resolve key customer queries and issues Provide the best end-user care (EUC) support, to ensure customer satisfaction, drive customer success and promote APLL's growth Compliance Support & comply with Corporate Security & IT governance