Student Technical Assistant II

Student Technical Assistant II University of New Mexico - 4.0 Albuquerque, NM Job Details $20 an hour 15 hours ago Qualifications Equipment service recordkeeping Desktop computer repair Computer operation Customer communication Hardware maintenance Equipment troubleshooting User training (technical support) High school diploma or GED Computer hardware Desktop (troubleshooting support) Computer management Virtualization Networking equipment (troubleshooting support) Application Maintenance Full Job Description Student Technical Specialist Requisition ID req36926 Working Title Student Technical Assistant II Pay $20.00 hr Hourly Campus Main - Albuquerque, NM Department Civil Construction & Env Engrr (456A) Employment Type Student Employment Student Type Student Employment Status Non-Exempt Background Check Required For Best Consideration Date 7/2/2026 Position Summary Working under direct supervision within the Gerald May Department of Civil, Construction & Environmental Engineering, this entry-level IT role provides first-tier technical support for hardware, software, networks, and classroom audio/visual systems. Core responsibilities include installing, maintaining, and testing systems; resolving routine technical problems; tracking inventory; and managing service requests via a ticketing system to support departmental IT operations. Candidates need a high school diploma and six months of relevant experience (or equivalent education), foundational IT knowledge, and strong communication skills to create technical documentation, guide diverse users, and potentially train student employees. The position includes light physical tasks in standard office and laboratory settings. Duties and Responsibilities Provides responsive first-level technical support, including basic troubleshooting and assistance both on-site and remotely, covering hardware, software, and network issues within a professional academic setting. Provides individual instruction and/or training to users on new or updated technologies. Creates and updates technical documentation, user guides, and knowledge base articles for common support tasks. Assists with tracking inventory and asset records for IT equipment and materials; performs data entry and maintains records, including project documents, user instructions, general reports, and systems errors. Creates, updates, and tracks service requests using a ticketing or work order system (e.g., ServiceNow, Smartsheet, or similar). Assists users with account access issues, including password resets, multi-factor authentication, and basic access troubleshooting. May input billing information into a record-keeping system. Provides basic support for classroom and conference room technologies, including audio/visual systems and hybrid meeting tools. Performs routine system maintenance and assists with troubleshooting hardware, software, and network issues. Provides input on hardware/software effectiveness based on user issues and experience. May assist with testing or evaluating new technologies under supervision. Provides support for departmental IT projects as assigned. Assists with the installation, configuration, and maintenance of approved software packages, computers, workstations, and/or related equipment. Assists with equipment lifecycle (deployment, refresh, surplus). Maintains current knowledge of relevant technology, equipment, laws, regulations, standards, and systems. Follows university IT security policies and assists in identifying and reporting potential security incidents (e.g., phishing attempts, compromised systems, unapproved software installations). Performs miscellaneous job-related duties as assigned. Minimum Qualifications Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress. Preferred Qualifications Minimum Job Requirements High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis. Knowledge, Skills, and Abilities Required Demonstrated commitment to providing excellent customer service in a technical support environment. Basic knowledge of computer systems, including hardware, software, virtual machines, and networking concepts. Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments/trends in the area of focus. Ability to accurately maintain technical records, inventory data, and service documentation. Ability to guide staff, faculty, and students in resolving technology problems. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to diagnose computer problems and coordinate appropriate hardware, software, and/or network solutions. Ability to analyze and resolve basic computer problems. Capable of clearly communicating technical guidance and instructions to users for operating enterprise applications and systems. Distinguishing Characteristics This is an entry-level IT support position. Conditions of Employment Specialty licensure/certification may be required, as specified by the department. A successful candidate may be subject to a criminal background check before starting work. Working Conditions and Physical Effort Light to moderate physical effort required. Work is normally performed in a typical interior/office work environment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and/or standing and/or walking an average of four (4) hours per day. Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please attach resume. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.