Systems Application Support Specialist

ROLE OVERVIEW

The Systems Support Specialist plays a key role in supporting daily operational systems, reporting, and internal technical workflows across the business. This position serves as a bridge between operations, finance, and internal systems by assisting with reporting, system maintenance, and HelpDesk support.

WHAT YOU WILL BE DOING

Provide day-to-day support for business systems and operational tools. Assist with internal HelpDesk requests and basic troubleshooting needs. Prepare and maintain reports to support operational and financial visibility. Support system workflows, data accuracy, and process consistency across teams. Assist with monthly reporting and other recurring business support activities. Help maintain internal systems, contact lists, and communication tools. Assist with monitoring and responding to live chat inquiries through the company website. Support field and office teams with system-related questions and issues. Assist with new system tasks, updates, and special projects as needed. Collaborate with cross-functional teams to improve processes and support business operations.

QUALIFICATIONS

Experience in application administration, operations support, systems support, or similar role. Strong Excel skills and comfort working with data, reports, and spreadsheets. Ability to learn new systems quickly and support basic troubleshooting needs. Strong attention to detail, organization, and ability to manage multiple tasks. Clear communication skills and a customer-service mindset when supporting internal teams and users.

IDEAL QUALITIES

Detail-oriented and highly organized Technically curious and comfortable learning new systems Strong problem-solving and troubleshooting skills Dependable, responsive, and able to manage multiple priorities Clear communicator with a helpful, team-oriented mindset Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission

• and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission:

To provide a meaningful impact to as many lives as possible.

Our Vision:

To be the most dependable and simplified life safety solution on the planet.

Our Values:

Passionate

• We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful
• Our work makes a real difference in the world. We literally save lives, but that's just the beginning. Innovative
• We believe there is always a better way. We don't stop until we find it. Genuine
• We do what we say, and we mean it.

We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

: Controlled climate, office environment, occasional work from home options, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone Equal Employment Opportunity/M/F/disability/protected veteran status Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.