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Job Description
Job Description:
KPMG is seeking a Tech Engineer I in End User Computing to join our Digital Nexus Technology organization. This is a remote work opportunity. This individual contributor role is responsible for service ownership, service management and third level support; will investigate, troubleshoot, and solve complex support issues and work to improve overall security posture. This role will be responsible for investigating, troubleshooting, resolving and reporting on vulnerabilities for desktop operating systems and applications. It includes addressing end-of-support and end-of-life software, and ensuring the stability and security of a secure desktop environment. It requires a proactive individual with strong agile, technical skills and a commitment to continuous improvement. Managing and contributing in 2nd or 3rd level engineering, support, or equivalent teams, managing systems in large enterprise environments.
Responsibilities:
Vulnerability Management:
Identify, assess, and resolve desktop operating system and application vulnerabilities to ensure the security and stability of endpoints. Determine detection methods used to identify vulnerabilities, and identify feasible, effective automated resolutions.
Software Lifecycle Management:
Manage end-of-support and end-of-life software, including planning and executing upgrades, replacements, and decommissioning.
Patch Management:
Implement and manage third party software patches and updates to maintain system integrity and security.
Software Packaging:
Perform analysis work to determine if vulnerable, and end-of-support, and end-of-life software can be packaged for resolution (modify/harden/upgrade/uninstall) across hundreds or thousands of devices. Submit packaging requests with requirements as needed.
Software Distribution:
Monitor, report on, and optimize outcomes for fixes, upgrades, or uninstallation of vulnerable applications, ensuring efficient desktop operations and user satisfaction.
Documentation:
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
Ticket and Problem Management:
Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests. Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
Collaboration:
Work with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience
Qualifications:
3+ years experience in the technology field with experience in advanced troubleshooting of software and vulnerabilities in a large enterprise environment. Bachelor's degree from an accredited college or university is preferred. Minimum of a high school diploma or GED required. Strong knowledge of Windows Desktop Operating Systems (Win11 primarily, Mac OS secondary), Intune, Entra, PowerShell, Bash, Virtualization (Citirx,VMWare,MS AVD), Bitlocker, Microsoft Office Suite (M365), Browsers (Chrome, Edge). Strong understanding of infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN. Ability to effectively interact with individuals at all levels of responsibility and authority. Strong trouble-shooting and organizational skills. Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork. Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
