Technical HelpDesk Agent

Technical HelpDesk Agent Skills

• Technical Support
• Microsoft
• Grant Management
• Collaboration
• Research
• UI• Workflow• Customer Service• Service Desk• JIRA• ServiceNow• Microsoft Office• Microsoft SharePoint• Security Clearance• Telecommuting• Taxes• Apache Flex• Military• Insurance• Professional Services• Innovation• Artificial Intelligence• Machine Learning (ML)• Cloud Computing• Application Development•

SummaryType of Requisition:

RegularClearance Level Must Currently Possess:

NoneClearance Level Must Be Able to

Obtain:

NonePublic Trust/Other Required:

MBI (T2)

Job Family:

Contact CenterJob Qualifications:

Skills:

Atlassian JIRA, Customer Inquiries, Customer Service, Microsoft TeamsCertifications:

NoneExperience:

1 + years of related experienceship

Required:

YesJob Description:

CUSTOMER SERVICE SPECIALIST

IIMake meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career w your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL

IMPACTAs a Customer Service Specialist II, the work you'll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees.

Support users with technical issues and questionsCollaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders

WHAT YOU'LL NEED TO

SUCCEEDBring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have:

Education:

High School Diploma/GEDExperience:

1+ years of related experienceTechnical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and TeamsSecurity clearance level: NACIship requiredMust be able to work from Fort Detrick in Frederick, Maryland

GDIT IS YOUR

PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR

OPPORTUNITYExplore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $17.85

• $24.

15. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

NoneTelecommuting Options:

HybridWork Location:

USA MD Fort DetrickAdditional Work Locations:

Total Rewards at

GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks w possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events atgdit/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransEmployers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.