Technical Support Analyst

Technical Support Analyst

Job ID:

501291 Posted 3 days ago brentwood, Tennessee Contract to Hire End User Support / Helpdesk Job Details IDR is seeking a long term contract, Technical Support Analyst to join one of our top clients for a remote opportunity (10-20% travel on West Coast). The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives. Position Overview for the

Technical Support Analyst:

Document and respond to customer requests and technical issues related to hardware, software, and network systems. Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service. Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware. Communicate technical information effectively to non-technical staff, including clinical personnel. Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed. Requirements for the

Technical Support Analyst:

4+ years of applicable IT experience in a large enterprise environment. Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals. Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware. Excellent communication skills with the ability to instruct non-technical users. Valid driver's license and reliable transportation, with the ability to travel as required. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Hybrid IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com