Technical Support Associate (3rd Shift)

Description Company an ePlus Technology inc. Company is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth. The Technical Support Associate I is responsible for supporting all Bailiwick field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected Bailiwick projects. This position also involves data entry for status and reporting information.

Specific Duties and Responsibilities:

Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; swapping components in workstations/servers; value selling of Company products/services; and may perform technician "check-in" and "check-out" interviews as needed. Positive Communication including utilizing Company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement. Skills LAN/WAN, low voltage, IP Video, Server Maintenance, ticketing system, Troubleshooting Top Skills Details LAN/WAN,low voltage,IP Video,Server Maintenance,ticketing system,

Troubleshooting Additional Skills & Qualifications Qualifications and Experience Required:

• Minimum 2 to 4 years relevant business experience
• College or Technical School preferred or equivalent related experience
• Overall experience working in

LAN / WAN

environments

• Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
• IP video or server maintenance experience a definite plus
• Prefer prior experience or familiarity with customer service ticketing systems
• Proven technical troubleshooting skills
• Proficiency in the Microsoft Suite tools
• Excellent communication and customer service skills
• Ability to listen and accurately track and collect information
• Enthusiastic with exceptional organizational skills
• Any relevant certifications a definite plus Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Chaska, MN.

Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 1, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.