Technical Support Engineer

Technical Support Engineer at TransSIGHT Technical Support Engineer at TransSIGHT in Atlanta, Georgia Posted in 30 minutes ago.

Type:

full-time

Job Description:

Company Description TransSIGHT is a leading provider of innovative transit technology solutions with expertise in Intelligent Transportation Systems (ITS). The company partners with transportation agencies to deliver scalable solutions for Tolling and Lane Management, Data Analytics, Mobility on Demand, and Parking Management, among others. By leveraging advanced analytics and connected processes, TransSIGHT enhances end-user experiences and resolves complex transportation challenges. Committed to improving the lives of millions of travelers, TransSIGHT aims to simplify transportation through a holistic and integrated approach. Role Description We are looking for a Technical Support Engineer to join our team in Atlanta, GA. This is a full-time role. We are seeking a motivated and detail-oriented Support Engineer to support operations for fare collection field equipments and back office software. This is hybrid role combining technical support, issue triage, and system testing. In this role, you will be responsible for triaging issues reported from transit field operations, ensuring problems are clearly understood, documented, and routed appropriately. In parallel, you will support testing and validation efforts. You will work closely with the Operations Manager, service desk, service technicians, and other cross-functional teams, gaining hands-on experience in automated fare collection operations. Qualifications Strong proficiency in Technical Support and Troubleshooting for software and hardware systems with three or more years of experience Demonstrated Analytical Skills to diagnose and resolve complex technical issues effectively Effective Customer Support and Customer Service capabilities with a problem-solving mindset Excellent communication and interpersonal skills with the ability to convey technical concepts clearly A self-motivated learner with a strong interest in both troubleshooting and system quality. Someone who takes ownership of tasks and follows through to completion. Strong organizational skills and attention to detail in both issue tracking and testing. An individual interested in developing new or honing existing skills. Experience using defect tracking or ticketing tools (e.g., JIRA, ServiceNow) Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience) Preferred Qualifications Exposure to hardware/software integrated systems Basic understanding of software testing concepts (test cases, regression testing, defect tracking) Knowledge of networking, APIs, databases, or system integrations Exposure to public transit systems, fare collection, or payment technologies is a plus