Technical Support Engineer (software specialist) Edwards Vacuum LLC United States, York, Niagara Falls 6416 Inducon Drive West (Show on map) Apr 28, 2026 Your role Join Us
- Technical Support Engineer
- Software Specialist Are you passionate about delivering exceptional customer service and solving technical challenges? As a Technical Support Engineer
- Software Specialist, you will join the General Vacuum (GV) EMEA Customer Centre, part of Edwards, an Atlas Copco Group company, supporting customers and internal teams across Europe, the Middle East and Africa (EMEA).
You will be the first point of contact for complex technical enquiries related to Edwards vacuum pumps, software solutions and industrial control systems. Working closely with customers, Field Service Engineers, Sales and Service teams, you will play a key role in delivering highquality technical expertise, ensuring customer satisfaction and contributing to continuous improvement initiatives. Key responsabilities Act as the primary point of contact for softwarerelated technical enquiries (phone and email)
Provide advanced technical support on Edwards vacuum products and software solutions
Diagnose and resolve issues related to PLCs, gateways, Profibus, Gen4/Gen5 controllers and control systems
Support customers and internal teams with troubleshooting, implementation and configuration
Manage complex technical cases and escalations, collaborating with Product Companies and engineering teams as needed
Contribute to technical documentation, training sessions and knowledge sharing
Support warranty and quality cases and participate in continuous improvement activities
To succeed, you will need Qualifications/knowledge/experience Minimum 2 years' experience in a technical support or similar engineering role
Degree or technical qualification in Automation, Electrical, Electronic, Software or Engineering
Experience with vacuum technology and/or industrial control systems is an advantage Key Skills & aditionnal requirements Knowledge of PLCs, control systems, software tools and industrial automation
Strong analytical and problemsolving skills, with the ability to explain complex topics clearly
Fluent in English (additional European languages are a plus)
Willingness to travel across the region (30%); valid driving licence In return, we offer The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable future
An empowering culture where your ideas make a real impact
Interesting roles with strong opportunities for growth, development, and internal mobility
International career opportunities within the Atlas Copco Group
An attractive compensation and benefits package
A friendly, collaborative, and caring work environment
A strong focus on safety, wellbeing, and continuous learning
Job location Flexibility is key in this role and we're open on location. You can work hybrid if you're close to our offices in Italy(Milan, Avezzano), or France (Herblay), or you can choose a fully remote setup in these countries or anywhere inEurope, including UK, Spain and Portgual. About Edwards Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.
