Technical Support Specialist

Technical Support Specialist Ceeva Pittsburgh, PA Job Details Full-time $45,000

• $55,000 a year 5 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Work from home Vision insurance Opportunities for advancement Qualifications Azure IT user and group management IT operations Meraki Hardware maintenance Equipment troubleshooting Microsoft Exchange Public Cloud Windows Network infrastructure Cisco routers/switches implementation Driver's License Associate's degree in information technology Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Computer management Networking equipment (troubleshooting support) IP networking Desktop administration Associate's degree Hardware diagnostics Cross-functional communication

Full Job Description Technical Support Specialist Duties & Responsibilities:

Provide technical support for customers

• phone, remote and on-site Troubleshoot & resolve systems related issues in real time to minimize operational down time Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware Train users in proper use of hardware & software Configure, maintain, monitor, and back up of servers & appliances Work with ticketing, time, and billing systems efficiently and accurately Communicate with customers to solve problems and provide best practice analysis Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction Ticketing and time and billing entries daily Attend scheduling/staff meetings as necessary Calendar Management•Ensure proper priority is given to projects & service requests Communication•Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer

Position Requirements:

Minimum 2-year Associates Degree in Computer/IT field Minimum 1-3 years' experience in a position with similar responsibilities of those required for this position Must have experience with: New user setup

• usernames, passwords, hardware setup, email setup, profile setup Active Directory administration Microsoft 365 administration Hardware troubleshooting and break/fix Basic network fundamentals

• DHCP, DNS, IP

  Addressing Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure Customer service oriented with great communication skills
• verbal and written Ability to work in a fast-paced deadline-oriented environment A registered vehicle and a valid Driver's License Ability to frequently bend/stoop, stand, reach, lift, and sit Ability to lift up to 75 lbs What we offer: $45,000
• $55,000 401k & Profit Sharing Plan Health Insurance (Medical, Dental, Vision) FSA/Section 125 Plan Paid Vacation/PTO/Holidays Quarterly Bonus program for technical staff Flexible work from home
• 1 day as agreed upon Work/life balance focus Company Outings Opportunity for advancement

Benefit Conditions:

Waiting period may apply, only full time employees are applicable

Job Type:

Full-time Schedule:

8 hour shift Day shift Monday to Friday Supplemental pay types: Bonus pay Commission pay

Education:

Associate (Preferred)

Experience:

Service desk: 2 years (Required)

Windows:

2 years (Preferred)

Work Location:

One location Flexible work from home options available.