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Technical Support Specialist Agent
Job
CustomerHD
Remote
$36,400 Salary, Full-Time
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Job Description
Technical Support Specialist Agent CustomerHD Raleigh, NC Job Details Full-time $17 - $18 an hour 1 hour ago Benefits Opportunities for advancement Qualifications Telecommunications network troubleshooting Customer communication Network troubleshooting Teamwork Smartphone (troubleshooting support) Wireless networking iOS Android Analysis skills Computer hardware Training & development 802.11 (Wi-Fi) Mobile devices Full Job Description Technical Support Specialist (Cell Phone Services) About the Role We are a pre-launch startup cell phone service provider building a dynamic and customer-focused support team. We are seeking motivated and tech-savvy individuals who are excited about the opportunity to grow with our company. This role will begin as a frontline Technical Support Specialist position, with the opportunity to transition into a dedicated Subject Matter Expert (SME) role as the company expands. Successful candidates will help shape support processes, improve workflows, and contribute to the development of a high-performing customer experience team. This is an excellent opportunity to join a growing startup where your knowledge, ideas, and contributions will have a direct impact on the success of the business. Key Responsibilities Provide expert-level technical support for cell phone hardware, software, and connectivity issues. Troubleshoot problems across various mobile devices, operating systems, and network environments. Assist customers with device setup, mobile applications, account-related inquiries, and connectivity concerns. Document customer interactions accurately and professionally. Collaborate with leadership to develop troubleshooting guides, knowledge base articles, and support workflows. Identify recurring issues and recommend process improvements. Support the training and development of new team members. Serve as a technical resource for agents and assist with escalated customer concerns. Qualifications Minimum of 1 year of call center experience. Strong technical support background with experience troubleshooting: Cell phones and mobile devices Mobile applications Hardware and software issues Network and connectivity problems Knowledge of Android and iOS operating systems. Familiarity with mobile networks, Wi-Fi, data connectivity, and device settings. Strong communication skills with the ability to explain technical concepts in a clear and simple manner. Excellent problem-solving and analytical skills. Ability to work independently in a fast-paced environment. Preferred Qualifications Experience creating process documentation, training materials, or knowledge base content. Startup or telecommunications industry experience is a plus. What We Offer Opportunity to grow into a dedicated SME role as the company expands. Career advancement opportunities within a growing organization. Collaborative and innovative work environment. Chance to help build processes and shape the future of the support team from the ground up.