Technical Support Specialist (GIS)

We are seeking a proactive, solution-oriented Technical Support Specialist with a robust GIS background to join our mission-driven support team. At the intersection of geospatial technology and customer success, you won't just be answering tickets—you'll be acting as a technical advocate for our users, ensuring they unlock the full potential of our spatial tools. Reporting to the Success Manager, you will serve as a critical bridge between our users and our product. This role is designed for a GIS professional who thrives on deep-dive troubleshooting and delivering a premier support experience that mirrors the excellence of the technology itself. What You Will Do Investigate and resolve customer technical issues across our portfolio of GIS and mapping software applications, delivering timely, accurate, and professional support Serve as a knowledgeable resource for prospective and current customers in mapping, GIS, government, and educational sectors Continuously test products and report issues to the QA team, contributing to software quality before and after release Gather and share customer feedback with relevant teams to drive product and service improvements Represent the company at conferences trade shows, and training events (domestic and occasional international travel) What We Are Looking For Required Qualifications Minimum one year of practical experience in a customer-facing or technical support environment (software or technology experience strongly preferred) Solid foundational knowledge of GIS, cartography, geography, geodesy, and related concepts and terminology Proficient with GIS software such as Global Mapper, ArcGIS, QGIS or comparable platforms Demonstrated ability to troubleshoot complex software and geospatial issues resourcefully and independently Experience configuring and troubleshooting Android and iOS mobile devices Excellent written and verbal communication skills — you can explain technical concepts clearly to non-technical audiences Strong sense of ownership: you follow through, take initiative, and do not wait to be told what to do next Adaptability and a positive attitude toward working in a fast-paced, evolving environment Genuine curiosity and commitment to continuous learning — staying on top of product updates and industry trends Preferred Qualifications Bachelor's degree or higher in Geography, Computer Science, GIS, Applied Environmental Sciences, or a related technical field Experience with GIS platforms such as ESRI ArcGIS, Global Mapper, Safe FME Desktop, AutoCAD, or MicroStation Familiarity with Avenza MAPublisher, Geographic Imager, or the Avenza Maps mobile app General IT skills across Windows, Mac, or Unix/Linux environments, including TCP/IP networking fundamentals Experience with Adobe Creative Suite, particularly Illustrator and Photoshop Knowledge of online data portals, WMS/WFS servers, and online mapping platforms such as Google Maps or Mapbox Experience with software product lifecycle and quality assurance processes Experience with ticketing systems (Zendesk, Jira Service Management, Salesforce Service Cloud, or similar) Apply Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample. No phone calls, apply via email only. Benefits Medical, Dental insurance available, 401K, vacation days, friendly casual hybrid work environment

Contact Information HR Administrator Email:

hr@bluemarblegeo.com Please apply via email and include a cover letter. Blue Marble Geographics is an equal opportunity employer. Blue Marble Geographics 22 Carriage Lane Hallowell, Maine 04347 U.S.A.