Technology Support Specialist

The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE

Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience.

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE

Excellent customer service skills Excellent organization skills Strong written and verbal communication skills Ability to multi-task while taking phone calls in a fast-paced environment Self-motivated

MINIMUM REQUIREMENTS

Education:

Bachelor s degree in computer science.

Education Substitute:

Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.

OFFICE LOCATION

AOC, 1001 Vandalay Drive, Frankfort, KY 40601 PRIMARY

COUNTIES OF COVERAGE

Statewide

SPECIAL REQUIREMENTS

(LICENSES, REGULATIONS, CERTIFICATES, ADVANCED

EDUCATION, ETC.

) Network Operating Systems Computer Technical Certification is a plus in the following

MOS, MTA, MCP, A+ OR MCITP

General Understanding of the ITIL Framework

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS

08:00 - 17:00 M-F Work is primarily performed in an office setting. Must be able to climb ladder. Ability to lift 50+ lbs.

DEPARTMENT

INFORMATION & TECHNOLOGY

SERVICES SKILL CATEGORY

General IT Support TITLE:

Technology Support Specialist

HOURLY RATE

: Posted vendor rates for this skill category apply. Actual hourly rate will depend on experience and organizational fit.

DURATION

Yearly Task Order

REMOTE WORK PLAN

Not Available. Position requires onsite presence in Central Office 5 days/week.

TRAINING REQUIREMENT

24 hours of non-billable training time are required for this position.