Temporary IT Helpdesk Technician (Level 1 / Level 2)

Temporary IT Helpdesk Technician (Level 1 / Level 2) Banijay Americas North Hollywood, CA Job Details Temporary | Full-time $35 an hour 21 hours ago Qualifications Microsoft Outlook Windows Computer hardware Customer support ticket management macOS Mobile devices

Full Job Description Job Purpose:

Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office. This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3-4 months).

Essential Responsibilities:

Provide onsite Level 1 and Level 2 support for end-user technology issues Troubleshoot and resolve issues across: macOS and Windows endpoints Mobile devices (iOS/Android) Peripherals (printers, docking stations, AV/conference rooms) Deliver walk-up and desk-side support for onsite employees Manage and update tickets in Autotask, ensuring: Timely response and resolution Clear documentation of issues and actions taken Support new hire onboarding and employee changes, including: Device setup and deployment Coordination with account provisioning processes Install and configure: Laptops/desktops Monitors and peripherals Basic AV and conferencing equipment Perform basic administrative tasks (as directed), including: Microsoft 365 / Entra ID user support Escalate complex or recurring issues to senior IT staff Maintain a high level of customer service and professionalism in all interactions Skills & Qualifications 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent) Strong troubleshooting skills across: macOS and Windows environments Experience supporting: Microsoft 365 (Outlook, Teams, OneDrive) Endpoint hardware and peripherals Experience working in a ticketing system (Autotask or similar) Ability to operate independently in a fast-paced, onsite environment Strong communication skills with non-technical users Comfortable handling walk-up and ad hoc support requests

Preferred Qualifications:

Experience in mixed Mac/PC environments Familiarity with: Active Directory / Entra ID Device management tools (Group Policy, Addigy, or similar) Experience supporting: Conference room / AV setups Prior contract or temporary IT support experience

Work Environment & Expectations:

Working hours are Monday-Friday, 9:00 AM-6:00 PM This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements This is a hands-on support role focused on day-to-day IT operations and end-user support

Eligibility Requirements:

Interested candidates must submit a resume/CV to be considered. Must be willing to submit to a background investigation. Must have unrestricted work authorization to work in the United States. Must be 18 years or older.

Pay:

$35.00 per hour

Work Location:

In person