Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Tier 1 Service Desk Analyst
Job
TEK Connexion
Remote
$47,840 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
40
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
On-Site Tuesday, Wednesday and Thursday in Rock Hill, SC Monday and Friday are remote days Shift is 7:30am -4:30pm Duties and Responsibilities in order of priority: Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership. Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues. Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Documentem, etc.) Escalates/Coordinates with 2nd level support to resolve problems when necessary. Assists peers with troubleshooting, SD processes and procedures. Maintains ticket queues by actively communicating with customers and peers. Must be able to act with a sense of urgency and commitment to resolve issues under pressure Education and Certification's etc. Associates degree in Information Technology or equivalent 1-3 years working experience in a Service Desk Role A+ preferred. Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.com