Tier 2 IT Support Specialist (Hybrid) - 26-04120

Tier 2 IT Support Specialist (Hybrid) - 26-04120 NavitasPartners - 4.0 Allentown, PA Job Details Full-time | Contract 18 hours ago Qualifications SCCM IT asset management Software deployment Laptop (troubleshooting support) Equipment installation IT service management Equipment troubleshooting Mid-level Printer (troubleshooting support) Software installation System maintenance Access control implementation Computer hardware Remote access software Customer support ticket management Computer networking ServiceNow Cross-functional collaboration PowerShell Shell Scripting Cross-functional communication Active Directory management

Full Job Description Job Title:

Tier 2 IT Support Specialist (Hybrid)

Location:

Harrisburg, PA (Hybrid)

Duration:

Contract Schedule:

Full-time (37.5 hours/week) Position Summary "Navitas Partners, LLC" is looking for a skilled Tier 2 IT Support Specialist to deliver advanced technical support across regional and central office environments. This role focuses on troubleshooting, system maintenance, and end-user support within a hybrid work model, ensuring reliable IT operations across a distributed user base. Key Responsibilities Deliver Tier 2 support for desktops, laptops, printers, scanners, and enterprise applications Troubleshoot and resolve technical issues using remote support tools and methodologies Perform system imaging, configuration, deployment, and installation of hardware and software Support desktop migrations, upgrades, and asset lifecycle management Leverage tools such as SCCM, Active Directory, remote desktop, and PowerShell for issue resolution Administer user accounts, groups, mailboxes, and access controls Manage file shares, folder permissions, and network resources Document incidents, resolutions, and processes within a ticketing system Collaborate with cross-functional teams to ensure efficient service delivery Adhere to organizational IT security policies and best practices Effectively prioritize and manage multiple support requests while maintaining high service standards Required Qualifications Proven experience with SCCM deployment and configuration Hands-on experience managing server folder permissions and shared resources Strong troubleshooting skills across hardware, software, and networking issues Experience with Active Directory administration Ability to work independently and handle multiple priorities Preferred Qualifications Experience in public sector or large enterprise environments Familiarity with IT service management tools such as ServiceNow Basic PowerShell scripting experience For more details reach at

About Navitas Partners, LLC:

It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.