Skip to main content
Tallo logoTallo logo

Tier 2 Service Desk

Job

Insight Global

Remote

$39,520 Salary, Full-Time

Posted 1 day ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
44
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Title:
Tier 2
IT Service Desk Analyst Duration:
6 month contract-to-hire
Location:
Altamonte Springs, FL Schedule:
Hybrid. Remote 2 days, In office 3 days
Days:
Monday - Friday.
Hours:
Business hours 7am-7pm, need to be flexible with shifts in between. (
EX:
7am-4pm, 10am-7pm) Pay rate: $20-21
Interview:
30 minutes via
Microsoft Teams Must Haves:
Previous experience in a technical support environment such as Service Desk, Help Desk, Desktop Support, or a similar IT support role. Hands-on IT troubleshooting experience with technologies including Active Directory, Citrix, Exchange, Office 365, macOS, Windows, VPNs, virtual desktop tools, printers, and mobile devices. Proven experience working within a ticketing system, including accurately documenting issues, troubleshooting steps, and resolutions. (ServiceNow preferred) Individual que management Strong Customer Service Skills Associate's degree
Plusses:
COMPTIA certifications (A+, Network+, MCP) ServiceNow Experience Healthcare industry experience EPIC experience
Day-to-Day Responsibilities:
The Associate IT Service Desk Analyst is responsible for acknowledging, triaging, and resolving advanced remote hardware and software incidents. The analyst responds to incoming tickets, phone calls, and service requests while documenting all work in the ticketing system. The role includes troubleshooting issues across technologies such as Active Directory, Office 365, Exchange, Citrix, VPN, virtual desktops, Windows, MAC OS, mobile devices, printers, and standard business applications. The analyst performs in depth problem analysis, executes thorough troubleshooting steps, and escalates issues when appropriate. The position collaborates with team members to identify trends, improve processes, and maintain strong service delivery. The analyst provides a high level of customer service during every interaction and follows up with end users to confirm successful resolution. The role also requires staying current on evolving tools and technologies through ongoing training.
Job Types:
Full-time, Contract Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Work Location:
Hybrid remote in Altamonte Springs, FL 32714