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Application Technical Specialist Jobs in USA, RI, Smithfield | Rose International Job

Job

Rose International

Smithfield, RI (In Person)

Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 6/3/2026

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Job Description

Required Education
  • High school diploma or GED.Required Qualifications / Skills / Experience
  • Minimum 1 year of relevant experience in: Technical support, IT helpdesk, Call center (technical environment preferred)
  • Basic troubleshooting and problem-solving skills
  • Ability to handle inbound and outbound calls professionally
  • Ability to multitask across multiple projects simultaneously
  • Proficiency in: Microsoft Outlook, Microsoft Word, Microsoft Excel Preferred Qualifications / Skills / Experience
  • IT hardware installation or support
  • Supporting field technicians or vendors Application Technical Specialist OverviewThe Application Technical Specialist supports large-scale technology rollout projects by providing first-level technical assistance to field technicians, vendors, and contractors implementing hardware and systems in retail locations.
This is a technical call center role (non-customer facing) where the specialist handles inbound and outbound calls, troubleshoots issues in real-time, and ensures proper execution of technology implementations. The role also involves updating tracking systems, validating system changes, and coordinating across multiple projects running in different time zones.

Job Duties
  • Provide first-level support to field technicians and vendors during installations
  • Troubleshoot hardware and system-related issues
  • Ensure adherence to implementation protocols and procedures
  • Handle inbound calls via queue and make outbound calls as needed
  • Communicate clearly and professionally with technicians and stakeholders
  • Support multiple rollout projects simultaneously
  • Update internal tracking applications with issue details and resolutions
  • Perform system validations and data updates
  • Communicate updates via:
  • Email
  • Excel
  • Internal tools
  • Support technology rollout initiatives across multiple locations
  • Adapt to changing priorities and schedules
  • Work across different time zones and project timelinesSpecific Details to Call Attention To
  • NOT a customer service role (supports technicians/vendors only)
  • Requires technical troubleshooting + communication skills
  • Shift flexibility is mandatory
  • Multi-project environment? must handle high multitasking
  • Entry to mid-level role (1+ year experience acceptable)
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
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